What Is Telkom Customer Care?

How do I complain to Telkom?

If you experience a problem with your Telkom service, call 10212 or for account enquiries call 10210.

Ask the agent for a reference number.

In those unfortunate instances where a problem arises, Telkom will follow the procedures outlined in this section in attempting to resolve your complaint expeditiously..

How do I send an email to Telkom?

Email Support. Telkom Internet technical support is available 24 hours on 10215 or email us on support@telkomsa.net, 7 days a week.

Where is Telkom head office?

Pretoria, South AfricaTelkom/Headquarters

Will I be charged for calling a toll free number?

Toll free numbers are telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call. … Wireless callers, however, will be charged for the airtime minutes used during a toll free call unless they have an “unlimited calling” plan.

What is Telkom toll free number?

Toll Free is a value-added service to your business that allows clients or customers to make “free” calls to you chargeable to the called Company’s 0800 free phone account. i.e. 0800 221 XXXX. The service enhances your customer relations as well as cost tracking for your outbound marketing campaigns.

How do I contact MTN Telkom?

Choice and use of words 2….Attention AllMobile: 081180 (free from a Telkom Mobile phone)Home: Sales – 10213 & Service – 10210 (free from a Telkom landline)Business: Sales – 10213 & Service – 10217 (free from a Telkom landline)Business Connexion: 10214 or 0800654321 the number of the SmartAccess help desk.

How do you report a phone out of order?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How do I call a toll free number from my mobile?

How can I call a toll free number? Toll free numbers are called the same way you would any other number. Just be sure to dial “1” followed by the correct toll free prefix (800, 833, 844, 855, 866, 877, or 888).

What do toll free numbers cost?

The cost of Toll free number depends on many factors like number of agents going to accept the call, how many minutes do you need (approx.) and the features you require. The cheapest toll free number plan starts from Rs 799 per month.

How do I speak to a Telkom consultant?

Calling Telkom Directly. Call 10120 to speak with a customer service agent. This number will connect you with a customer service specialist who will help you with any general issue or concern. You may need to wait on hold for a few minutes, but they will handle any question or concern that you may have.

How do I follow up my Telkom order?

To easily track your Telkom order and estimated delivery date, visit Courier IT’s website: www.courierit.co.za and enter your tracking/waybill number.

How do I cancel my contract with Telkom?

Once you’re logged in to your Telkom profile, select ‘ Manage My Accounts. ‘ Click on the applicable account to view your existing Telkom subscriptions. Then select the ‘ Cancel your services ‘ option on any products which you want to cancel.

How do I call Telkom from a non Telkom line?

Select the department you want to talk to below:081180. Free from your Telkom Mobile Phone.For Sales 10213 For Service 10210. Free from your Telkom Landline.For Sales 10213. Free from your Telkom Landline.10214. Free from your Telkom Landline.

Why is my Telkom Internet not working?

If you are experiencing slow, intermittant or no internet connection you can try the following steps to repair your network: Check that your ADSL telephone line has dial-tone. Make sure all the required Micro filters are in place and correctly connected. Ensure the modem is switched on, by checking the power LED.

Why Telkom customers are fed up?

Durban – Telkom customers are fed up with the poor customer service they have been receiving from the information and communications technology services provider. Customers are at their wits’ end because Telkom has not been meeting their communication needs.

Is Telkom 10210 free?

Here are some alternatives to calling Telkom’s 10210 support line: … You can use the Telkom app, which can be downloaded for free for iOS and Android. You can tweet Telkom via @TelkomZA or post on the TelkomZA Facebook page. Telkom has a dedicated digital team working to assist customers.

Are 0861 numbers toll free?

“With reference to ShareCall (0860) and MaxiCall (0861) numbers, these are not toll-free services. … Here’s the thing – provided you call from a Telkom line, an 0800 number should be free to you but the called party pays. The ShareCall numbers, those beginning with 0860, mean you pay only the cost of a local call.

How do I connect to Telkom Internet?

Log in to https://secure.telkomsa.net/titracker/ with your username and password to set up data-usage notifications. Congratulations! You are now connected to the internet. You are ready to connect your other internet- enabled devices (e.g. tablets, laptops and smartphones) via WiFi.